What is WP-admin and wordpress.com? What’s the purpose of connecting them?
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To share some context that may help explain my issue, I am a first-time website creator. I created a website using a purchased 3rd party theme on WordPress, and I bought my domain and hosting elsewhere. On my domain registrar, my name server includes info from my hosting provider. I also have a WordPress Business plan.
It seems like my WP-admin (asiablooming.com/wp-admin) and WordPress.com (wordpress.com/home/asiablooming.com) are separate/not properly linked. My site is live and I can manage everything on WP-admin. However on WordPress.com, it says my website is “Coming soon” and that my domain status is “Error.”
Why is it that my site is live and manageable on WP-admin, but not live on WordPress.com? What happens if I try to link WP-admin and WordPress.com together? Is there a benefit to linking them together, or is it OK if I continue to keep them separate?
To my understanding, I can only include name servers that direct to one place, which currently is my hosting. If I were to replace my current name servers with WordPress.com name servers (ns1.wordpress.com, 2 and 3), wouldn’t that disconnect my hosting and then my content would not be accessible? I’m not sure how my domain, hosting, and WordPress should all interconnect.
I’d appreciate any insight!
The blog I need help with is: (visible only to logged in users)
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and I bought my domain and hosting elsewhere. On my domain registrar, my name server includes info from my hosting provider. I also have a WordPress Business plan.
Why did you buy a Business plan here at the host WordPress.com if you already bought a domain and hosting elsewhere. It sounds like you now have two sites. It may be preferable to move your site from your hosting elsewhere to here if you have a Business plan as no doubt here will be easier to build a site and you will get more support from staff. This thread has been tagged to ask a member of staff to check your account and advise you further.
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Thanks for your response. In my confusion on how to link my domain and hosting to WordPress, I guess I bought the Business WordPress plan when I didn’t need to. Thanks for tagging a member of staff – I’d really appreciate any guidance on how I can make sure everything’s connected properly.
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Hey @asiablooming, taking a look at things:
- Your domain points to another hosting company.
- You also bought three years worth of hosting here about 40 days ago. Your site content is here already, so you’d really just need to connect the domain.
I don’t know what you have with the current hosting company, but our services are super solid, and your plan includes direct support if you’d like it. And, you’ve already paid for three years worth of managed hosting.
Here’s the difference between that and most DIY self-hosted WordPress installations:
https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/
Given all that, my recommended course is to copy over any further changes you’ve made to the live site, then connect the domain to our services. Does that sound good to you?
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It seems like it would make most sense to use the hosting here since I already paid for it. Could you explain what you mean by “copy over any further changes you’ve made to the live site”? What would I be copying where? I’ve been making all my changes on WP-admin, so I’m not sure where else I’d go to update my site.
Previously, I tried connecting WP-admin (asiablooming.com/wp-admin) to WordPress.com (wordpress.com/home/asiablooming.com), turned off “Coming Soon” off and “launched” my site (again) through WordPress.com. Instead of showing my currently live site, it was replaced by what I guess was what I started building on WordPress.com prior to purchasing hosting elsewhere: an old theme I purchased (deactivated) and none of my current content. Since then, I’ve deleted that theme in hopes of not having that happen again. If I were to attempt to connect them together now, would I lose what I’ve built on my live site thus far? Is there a way I can preserve the site I’ve built and its existing content?
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Hi there! 👋🏼
It seems like it would make most sense to use the hosting here since I already paid for it. Could you explain what you mean by “copy over any further changes you’ve made to the live site”? What would I be copying where? I’ve been making all my changes on WP-admin, so I’m not sure where else I’d go to update my site.
To provide more context — your current live site is now hosted with Hostinger:
💡 By copying the content here we refer to migrating your current site, (from Hostinger) to your WordPress.com site.
There are several methods for migrating a WordPress site to WordPress.com, but let’s try this one first:
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se1️⃣ This plugin will migrate all your content to the WordPress.com site (images, videos, themes, plugins, etc.)
2️⃣ After the migration is successfull, you will want to check if everything looks okay on your WordPress.com site and then you can complete the domain connection procedure by changing the name servers to:
ns1.wordpress.com ns2.wordpress.com ns3.wordpress.com3️⃣ Once this change applies worldwide (it shouldn’t take more than 3 days, and it’s usually done between a few minutes and hours), you can set the domain as a primary site address by following this guide:
Your primary site address is the domain that people will see in their browser’s address bar when visiting your site. It is the address you use to promote your website. Requirements To use a domain as your site’s primary address, you will need: A domain registered or connected to WordPress.com. Any paid WordPress.com plan. With a paid WordPress.com plan, you can set a custom doAfter all these steps, your domain will show your site which will be hosted (after the migration) on WordPress.com. 🎉
⚠️ This is just the summary of the processes — for any specifics, please contact us from your WordPress.com dashboard via Live Chat, and we’ll be more than happy to assist in real-time and provide any specific answers!
Previously, I tried connecting WP-admin (asiablooming.com/wp-admin) to WordPress.com (wordpress.com/home/asiablooming.com), turned off “Coming Soon” off and “launched” my site (again) through WordPress.com. Instead of showing my currently live site, it was replaced by what I guess was what I started building on WordPress.com prior to purchasing hosting elsewhere: an old theme I purchased (deactivated) and none of my current content. Since then, I’ve deleted that theme in hopes of not having that happen again. If I were to attempt to connect them together now, would I lose what I’ve built on my live site thus far? Is there a way I can preserve the site I’ve built and its existing content?
After the migration process (as explained above) completes successfully, you’ll have a copy of your current site you now have, but running on WordPress.com, with your domain connected to it ✅
You can certainly create a copy of your current live site with any migration plugin, like:
You can also use the above plugins instead of the “Move to WordPress.com” plugin to migrate your site, but the guides are:
If you wish to import an entire WordPress site, including plugins, themes, and users, the Migrate Guru plugin can help you achieve that. Follow the steps in this guide to import an exact copy of your website to WordPress.com. Prerequisites This migration option is suitable for self-hosted WordPress sites if you have already tried the recommended Import Everything and Move to WordPress.comIf you wish to import an entire WordPress site, including plugins, themes, and users, the All-in-One WP Migration plugin can help you achieve that. Follow the steps in this guide to import an exact copy of your website to WordPress.com. Prerequisites This option is suitable for self-hosted WordPress sites if you have already tried the recommended Import Everything and Move to WordPress.comIn both cases, a Jetpack reconnection might be needed, but we’ll be there for you via Live Chat or email ot help with this 😊
I hope this helps!
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Hi, I tried migrating the site using Move to WordPress.com plugin and it says “You are not authorized to import content. Please check with your site admin.” I doublechecked my account and e-mail, and I’m listed as an “administrator,” so I don’t understand why I’m not authorized to import content. Could you offer some guidance?
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Hi again! 👋🏻
Hi, I tried migrating the site using Move to WordPress.com plugin and it says “You are not authorized to import content. Please check with your site admin.” I doublechecked my account and e-mail, and I’m listed as an “administrator,” so I don’t understand why I’m not authorized to import content. Could you offer some guidance?
It seems that you didn’t follow the instructions form the plugin, or there’s an error with a Jetpack connection somewhere (most likely, the source site).
Can you please contact us via Live Chat so we can work on it real-time?
Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the quAdditionally, it’s essential to provide as many details as possible, so we’ll be able to provide appropriate steps. 😊
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