What to do about ghastly pop ups appearing on my site?

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  kerryoncanlit · Member · Aug 10, 2013 at 3:45 am

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  Ghastly pop up ads appearing on my site. Like, REALLY sketchy dating sites and weight control sites that look very suspicious. What to do?

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Aug 11, 2013 at 10:00 pm

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  Hi there, it’s possible for ads to appear in your browser that were not placed there by WordPress.com. These ads are sometimes caused by malware or a virus, but more often it is due to a browser extension or toolbar that you may have installed in your browser.

  Could you please try turning off all your Firefox extensions temporarily? Here are instructions for doing that:

  http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

  Alternatively, you can try running Firefox in safe mode to deactivate all extensions and add-ons at once:
  http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

  If the ads disappear, you can try reactivating the add-ons/extensions one-by-one to find the culprit that’s been inserting the ads.

  Let me know how it goes!

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  kerryoncanlit · Member · Aug 12, 2013 at 12:08 am

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  All is well. Tracked the culprit down to “visual bee” malware. Gone now. Thanks!

  Kerry

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  kathrynwp · Staff · Aug 12, 2013 at 1:18 pm

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  Hi Kerry – glad you got it sorted out. Happy blogging!