What to do when owner dies
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Hello all,
We’ve posted a new support doc at:
http://en.support.wordpress.com/deceased-user/I’ll add screenshots to it in the near future so the instructions have a visual aid.
In short, please refer any case like this to that page and thus the Account Recovery Form. There are a handful of variables that go into what the possible options are and what documentation is needed for what cases.
We’d rather have everyone come to us and let us instruct them on exactly what they need, rather than list more than may be needed (thus possibly having a family who may have just lost a love one to do more work than needed before contacting us) or less than may be needed (thus a family doing some work, contacting us, and having to do more later).
Thanks all for your patience and understanding. I greatly appreciated the feedback and hope this can help the next family with their loved one’s site with less stress or confusion.
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