What’s your email address for a new support ticket on a paid plan?

• 

  chrisjj2 · Member · Aug 15, 2019 at 5:39 pm

  • Copy link
  • Add topic to favorites

  Please.

  The blog I need help with is: (visible only to logged in users)

• 

  chrisjj2 · Member · Aug 15, 2019 at 5:51 pm

  • Copy link

  > The blog I need help with is chrisjj2.wordpress.com.

  I never wrote that and it is not true.

  Some idiotic bot added it.

• 

  themagicrobot · Member · Aug 15, 2019 at 6:02 pm

  • Copy link

  That is the WordPress.com site linked to this particular account. What is the correct address? Are you logged in to the account that purchased the WordPress.com upgrade? That is how you reach staff via email and Livechat support: https://en.support.wordpress.com/live-chat/

• 

  staff-doublebassd · Staff · Aug 15, 2019 at 6:03 pm

  • Copy link

  Hi there,

  Have you purchased a paid plan with us? If so, it is not connected to the account you are contacting us from. You should be able to generate a ticket with a paid plan here:

  http://wordpress.com/help/contact

  You can reach out via email at help@wordpress.com

  Thanks,

• 

  chrisjj2 · Member · Aug 15, 2019 at 10:55 pm

  • Copy link

  > You can reach out via email at help@wordpress.com

  Thanks.