When I cancelled my Premium Upgrade, why did WordPress also cancel my Personal Subscription?

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  senaaahmad · Member · Oct 28, 2017 at 2:01 pm

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  I had a Personal Subscription, and I upgraded it to Premium today.

  I tried to cancel my Premium Upgrade (just the Premium Upgrade) from my WordPress account. The refund for the Premium Upgrade (again, just the Premium Upgrade) went through and I got a receipt for it.

  However, it also looks like WordPress seems to have gotten rid of my Personal subscription as well, without a refund or receipt. How do I get this back without re-paying for the subscription?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 28, 2017 at 6:31 pm

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  Are you logged in under the exact same username account that registered the underlying .wordpress.com site and purchased the upgrades for it?

  What is the URL of the domain you purchased?

  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  fstat · Staff · Oct 28, 2017 at 10:00 pm

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  Hi there,

  I have restored the Personal plan back to your site. Let me know if there’s anything else I can help you with.

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  senaaahmad · Member · Oct 28, 2017 at 10:33 pm

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  Thank you! Appreciate it, both of you.

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  gemmacevans · Member · Oct 29, 2017 at 10:43 am

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  You’re welcome @nifftest. Now the Personal plan has been restored to your site, you can access email and Live Chat support from this page:

  https://wordpress.com/help/contact

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  realsimpleway · Member · Oct 29, 2017 at 12:09 pm

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  Hey there. I need your help a lot, with upgrading to Business. If you can please help me by making our team move up to Business Plan (we need help a lot), for a year, then we could be able to figure out money issues to be able to continur paying it.

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  gemmacevans · Member · Oct 29, 2017 at 1:18 pm

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  Hi realsimpleway,

  I’ve already replied you here: https://en.forums.wordpress.com/topic/business-22.

  Please follow my instructions there rather than creating duplicate threads.