When I click on the icon to begin a new post, I get a blank WP screen

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  gardenriots · Member · Sep 20, 2018 at 4:06 pm

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  When I click on the icon to begin a new post, or switch to the ‘new improved editor’ or simply type in wordpress, all I get is a ‘blank’ WordPress screen in tones of blue with no icons…nothing! just a blank background. When I attempt to chat with the happiness engineers…I get the same blank screen. The only way I can begin a new post is to start typing it in quick draft and then save it. I have lost functionality that I’ve had for years!!!

  The blog I need help with is: (visible only to logged in users)

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  geogrphcblvck · Member · Sep 21, 2018 at 2:00 am

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  I would recommend clearing your cache and cookies. More information can be found in the support document below.

  Solve Common Browser Issues

  Hope this helps.

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  fstat · Staff · Sep 21, 2018 at 8:51 am

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  Hi there,

  In addition to clearing your cache and cookies can you can also try the following:

  * Check that JavaScript is enabled and supported by your browser:

  http://enable-javascript.com/

  * Disable any ad-blocking and security extensions on your browser

  * Check that you’re using the latest version of your browser:

  http://www.whatbrowser.org/

  * Log-out and log back into your WordPress.com account.

  * Try another browser:

  https://browsehappy.com/

  If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!

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  gardenriots · Member · Sep 23, 2018 at 7:46 pm

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  I tried the above…and still have the same problems!!!

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  kokkieh · Staff · Sep 24, 2018 at 7:12 am

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  Can you please let me know what browser you are using? Go to http://supportdetails.com/ and take a screen shot of that page. Then upload it to your media library so I can see it here:

  https://gardenriots.wordpress.com/wp-admin/upload.php

  Also please see if unplugging our router for a few seconds, using a different internet connection, or flushing your computer’s DNS cache, helps.

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  gardenriots · Member · Sep 25, 2018 at 4:08 pm

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  I failed to mention that I’ve been having these problems for quite a while. Apple, due to other problems has recently replaced my lap top…yet the problems with WordPress continue!
  Lance

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  gardenriots · Member · Sep 25, 2018 at 4:11 pm

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  The WordPress App on my phone does not have any of these problems.

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  gardenriots · Member · Sep 25, 2018 at 4:14 pm

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  Unplugging my router did nothing. I attempted to flush my DNS cache as described, but…it asked for my administrative password and gave me no place to enter it, so…nothing.

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  supernovia · Staff · Sep 26, 2018 at 1:58 am

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  Thanks @gardenriots, can you let us know what browsers you are using, and what versions?

  Also are you using any security features that could be blocking scripts on our post screen?

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  gardenriots · Member · Sep 26, 2018 at 3:10 pm

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  Safari Version 11.1.2 (13605.3.8)
  Google Safe Browsing
  Block Popup Windows
  and I’m enabling Java Script

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  supernovia · Staff · Sep 26, 2018 at 11:39 pm

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  Would you be willing to check the error console? It’s often clearest in Chrome.

  – Load up Chrome
  – Go to wordpress.com and log in
  – Start a new post
  – Assuming the screen is blank, enable the error console, with option command J
  – Refresh the screen
  – Get a full screenshot

  You can either upload it via wp-admin/media, or upload it to file sharing site and send us the link.