When i import from squarespace it doesn’t load

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  safffrona · Member · Jun 4, 2023 at 7:49 pm

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  When i import my site from the tools section, i use my file from squarespace and it says import completed, but when i load my ,,site title” it’s still the same old one.
  help please!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  darusja · Staff · Jun 5, 2023 at 7:42 am

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  Hi there!

  Could you please confirm that you are following these steps https://wordpress.com/support/import/import-from-squarespace/?

  Is the Site title the only wrong element or more things are missing?

  Are you planning to transfer also the domain to us? If so, here is the guide: https://wordpress.com/support/move-domain/incoming-domain-transfer/

  You will be asked to upgrade to transfer the domain. You can find all plans here: https://wordpress.com/pricing, including prices. The free domain credit for the first year can be used for the transfer too!

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  safffrona · Member · Jun 5, 2023 at 10:58 am

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  Hello! I only want to transfer the site, no domain. I follow the steps as shown.

  it says import finished but the site is still the default one from wordpress

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  deancroyal · Staff · Jun 5, 2023 at 8:30 pm

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  Can you pass us the URL of your Wix site when you get a chance. We’d like to take a closer look to see what’s up. Thank you!

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  safffrona · Member · Jun 5, 2023 at 9:27 pm

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  It’s a squarespace site but yes i will provide a link in the morning!

  Regards, Momchil

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  safffrona · Member · Jun 6, 2023 at 7:38 pm

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  Here’s the site! The password is [redacted]
  https://seadragon-rust-dx7r.squarespace.com/

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  staff-totoro · Staff · Jun 6, 2023 at 11:15 pm

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  Hi there,

  Thanks for clarifying. Unfortunately Squarespace uses a pretty different system from the one we offer, and this is something they mention in their export article here: https://support.squarespace.com/hc/en-us/articles/206566687-Exporting-your-site

  Not everything will export, as many features rely on our platform’s JavaScript and CSS.

  That seems to be the case here. I can confirm that we were able to import the pages from seadragon-rust-dx7r.squarespace.com, and you can see them listed here: https://wordpress.com/pages/

  However, you will see that the functionality of those pages (as well as the overall design of the site) is not able to be translated. For example the code on your waitlist page: https://overboosttune.wordpress.com/waitlist/

  We are not able to display the booking calendar funcitonality that is shown here, so instead the content is output as code: https://seadragon-rust-dx7r.squarespace.com/waitlist

  We have imported all the content we are able to from that site, and sadly we don’t have the ability to move an exact copy of the site you have there. Instead you would need to set some things up again here on WordPress.com, using our native tools.

  Since you are new to WordPress, it may help to refer to our self-guided course here on creating your site: https://wordpress.com/learn/courses/create-your-site/

  Hope that helps. Please let us know if you have any more questions.