when i try to open my wordpress site it downloads a file and opens a blank pae

  • Unknown's avatar

    all of sudden my wordpress website has been stoped and stated downloading a file and i uses cpanel for hosting so i thought php has been uninstalled from the server i installed it and again if i scan for my wordpress site it says

    • Scanning for WordPress websites was performed with errors:
      Failed to register instance at ‘/home/vishva/public_html’: Failed to reset cache for the instance #9: Fatal error: Uncaught Error: Call to undefined function SymfonyPolyfillMbstringiconv_substr() in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/symfony/polyfill-mbstring/Mbstring.php:610 Stack trace: #0 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/symfony/polyfill-mbstring/bootstrap.php(72): SymfonyPolyfillMbstringMbstring::mb_substr(‘UAEL_Loader’, 0, 5, ‘UTF-8’) #1 /home/vishva/public_html/wp-content/plugins/optinmonster/optin-monster-wp-api.php(910): mb_substr(‘UAEL_Loader’, 0, 5, ‘UTF-8’) #2 [internal function]: OMAPI::autoload(‘UAEL_Loader’) #3 /home/vishva/public_html/wp-content/plugins/ultimate-elementor/classes/class-uael-loader.php(8): class_exists(‘UAEL_Loader’) #4 /home/vishva/public_html/wp-content/plugins/ultimate-elementor/ultimate-elementor.php(21): require_once(‘/home/vishva/pu…’) #5 /home/vishva/public_html/wp-settings.php(522): include_once(‘/home/vishva/pu…’) #6 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require(‘/home/vishva/pu…’) #7 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLIRunner->load_wordpress() #8 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLIRunner->start() #9 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLIBootstrapLaunchRunner->process(Object(WP_CLIBootstrapBootstrapState)) #10 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLIbootstrap() #11 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/boot-fs.php(17): require_once(‘/usr/local/cpan…’) #12 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/wpt-wp-cli.php(31): require_once(‘/usr/local/cpan…’) #13 Command line code(1): require(‘/usr/local/cpan…’) #14 {main} thrown in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/symfony/polyfill-mbstring/Mbstring.php on line 610 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.

    [error]FailedToExecuteWpCliCommand: exit status 1[/error]

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    We can’t help as your site isn’t running on the wordpress.com platform; you must contact your hosting support. However to me, your site shows fine without the errors you mentioned.

  • Unknown's avatar

    but the cpanel isnt showing the details of my wordpress site it shows as below vedio

  • Unknown's avatar

    do read my answer again and contact your hosting support.

  • The topic ‘when i try to open my wordpress site it downloads a file and opens a blank pae’ is closed to new replies.