When I try to post/edit, my window goes completely blank with a white screen.
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Hello, my company’s WordPress instance is experiencing an issue where a blank white screen shows up when we try to post or edit. This error occurs on a regular basis but seems to disappear and reappear on its own. What is causing this error? How do we fix it?
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Hi there!
I don’t see any sites under your account, what’s the address of the site you’re working on?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:
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Hi, I’m not sure how to tell if it is a WordPress hosted site or using the open-source software. But this is the link I am working out of. https://planethome.eco/wp-admin/
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Thanks, that is with another provider.
Since the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:
– Check your browsers: https://wordpress.com/support/browser-issues/
(If the problem happens for everyone on different computers, it’s likely not that.)
– Check to see if you have an admin email with clues
– Ask your host to check error logs
– If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
https://wordpress.org/support/article/managing-plugins/#manual-uninstallation– Ask your host to help you restore a good backup
Going forward, you’ll also want to use the correct forums for self-managed installations:
https://wordpress.org/support/forums/Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
https://wordpress.com/pricingHoping this helps!
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