When pressing the 'back' button, page won't load

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  josiehutcheon2150 · Member · Jun 11, 2020 at 10:42 am

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  Hi,

  I’m having a problem with my website. On certain browsers and devices, when I’m on a page and press the ‘back’ button to navigate to the previous page I was on, the website gets stuck on a loading page until I refresh it, then it’s on the page I navigated back to. I’d really appreciate some help on how to resolve this problem.

  Thanks

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  staff-doublebassd · Staff · Jun 11, 2020 at 1:57 pm

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  Hi there,

  What is the address of the site you are referring to?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  josiehutcheon2150 · Member · Jun 12, 2020 at 8:37 am

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  Hi,

  Thanks for your response.

  It’s currently a staging site as we’ve not merged it to live yet:

  staging.leanconsulting.com

  It’s hosted with wordpress.com and we use the ‘Spring’ theme from Themeforest. Is this is a problem I need to raise with you or with the theme provider?

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  josiehutcheon2150 · Member · Jun 12, 2020 at 8:49 am

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  I forgot to add, we only find that this problem occurs on mobile on Chrome, and on Safari on a PC. But it would be nice to not have this issue!

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  staff-mckluskey · Staff · Jun 12, 2020 at 9:21 am

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  Your site is hosted on WPX Hosting, not on WordPress.com so we can’t really check what’s going on.

  You may reach out to your host or post more details to the community forums at https://wordpress.org/support/forums/.

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  josiehutcheon2150 · Member · Jun 12, 2020 at 9:23 am

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  Ok, thank you for confirming. I’ll contact them!