When purchasing the Video Press plugin, I received a message stating that the pu

  • Unknown's avatar
    haijiaolove · Member ·

    This message appeared.

    “Purchases are currently disabled. Please contact us to re-
    enable purchases.”

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    I apologize for the inconvenience you’re experiencing with the purchasing process. I want to assure you that we are aware of this issue, and it has been brought to the attention of our moderator team. They are actively investigating the situation to understand the root cause and find a resolution as quickly as possible.

    We understand the importance of resolving this matter promptly, and our team is working diligently to address it. In the meantime, if you need to make a purchase or require any assistance, please don’t hesitate to reach out to our support team. They will be more than happy to assist you with any questions or concerns you may have.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the problem. If there’s anything else you’d like to share or if you need further assistance, please feel free to let us know. We’re here to help!

  • supernovia · Staff ·

    Sorry to hear it, @haijiaolove! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

    To do that, use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

    @saadahsan ^^ I hope that info helps you help others, too! Thanks for your help!

  • Unknown's avatar
    haijiaolove · Member ·

    How to directly contact the Payments team? would like to make a purchase as soon as possible.

  • staff-totoro · Staff ·

    Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

    However, I have asked that our Billing Support team review this issue and see what is going on. They will follow up with you directly via email as soon as they know more.

    Thanks for your patience!

  • The topic ‘When purchasing the Video Press plugin, I received a message stating that the pu’ is closed to new replies.