When trying to get into our site from outside, there doesn’t seem to be a path to our site.

• 

  eastpennhistory · Member · Jul 14, 2020 at 10:07 pm

  • Copy link
  • Add topic to favorites

  When trying to get into our site from outside, there doesn’t seem to be a path to our site.

• 

  staff-mckluskey · Staff · Jul 15, 2020 at 7:38 am

  • Copy link

  Hi there!

  What’s the address of the site you’re working on? Can you explain a bit more what you mean that there is no path?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  eastpennhistory · Member · Jul 15, 2020 at 12:44 pm

  • Copy link

  The bottoom line is we can’t open our web site at ephistory.org any more.

  Jim

• 

  staff-mckluskey · Staff · Jul 15, 2020 at 2:02 pm

  • Copy link

  Thanks for the address, Jim.

  This domain used to be mapped to your site eastpennhistory.wordpress.com, however, your Premium plan and the domain mapping expired some time ago. We have sent numerous emails to inform you about this. If you haven’t received them, they probably ended up in your Spam/Junk folder.

  You can go ahead and re-purchase your plan from My Site>Plan>Plans. After adding the plan to your cart, you’ll be able to re-map the domain again. Here’s more information about this:

  https://wordpress.com/support/domains/map-existing-domain/

  Let me know if you have any more questions regarding that.