When using the theme customizer, it won't save?

  • Unknown's avatar
    escapinginpaper · Member ·

    Hello,
    Maybe this questions has been asked/answered before, but looking through WordPress’s FAQ, I can’t find anything related to my issue. I am not very familiar with WordPress, so please pardon me for any obvious stuff that I may be missing.

    To cut to the chase, I have been trying to edit a theme I chose using the customizer that WordPress has. I am just trying to change the font/color of the theme I chose, but every time I am done and click save, the sidebar just says “Saving Changes….” and does nothing. I’ve waited probably 20 minutes or more and it still said “Saving Changes….” I tried refreshing my blog to see if the changes took effect but they didn’t. I refreshed the customizer, and all my changes were still there in the live preview, but when I go to edit, it has all the default choices for font/colors/etc.
    Long story short, my customized colors/fonts don’t seem to want to save. If it’s a browser issue, I’ve tried Firefox and Chrome and it does the same thing. If it’s a computer, well, I only have my Macbook. So what do I do? Do I just wait forever till it finally says it’s saved?

    Thanks for any help, and sorry if this is a really simple, stupid problem I’m having.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    If you have not purchased the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.
    http://en.support.wordpress.com/custom-design/
    http://en.support.wordpress.com/custom-design/editing-css/

    You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
    Appearance > Header
    Appearance > Background
    Appearance > Theme Options (applicable only to some themes)
    Settings > Reading (set a static front page)
    Site Title and Tagline > Settings > General

    If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

    To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

  • Unknown's avatar
    escapinginpaper · Member ·

    So basically what you’re saying, is that everything they show in the Customization page, I can’t even use it without paying $30.00 a year? If so, I really think not putting that information on the customization page is a major flaw. It would certainly avoid a lot of confusion for people who’ve not been using this site for long…

    Anyways, thanks for clearing things up.

  • Unknown's avatar
    timethief · Member ·

    I’m sorry you went through that. WordPress.com wants to sell custom design upgrades and that’s not made crystal clear so we have new bloggers waiting needlessly for hours because they don’t know that they don’t need to use the ding dong theme customizer at all.

  • Unknown's avatar
    escapinginpaper · Member ·

    Yeah I’m sure I’m not the only one who’s had that problem now that I understand it.

    You were really helpful though, thank you!

  • Unknown's avatar
    timethief · Member ·

    You are definitely not alone. I have posted my comment above into many threads.

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