When will gallery widgets start working properly

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  amrandco · Member · Apr 15, 2015 at 11:30 pm

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  I have read many forum threads and support help threads and they all seem to just keep telling people to add gallery widgets through appearance ~ Widgets etc not through customize. Okay so I know this but I am still waiting for the gallery widget to start working again. It hasn’t worked at all for some time and I am setting it up properly. It won’t let me add images.
  Does somebody have an answer?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Apr 18, 2015 at 6:41 am

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  According to Staff, there was a recent fix pushed out to the Gallery Widget so that it should work in the Customizer. https://en.forums.wordpress.com/topic/error-on-gallery-widget?replies=4#post-2351138

  But what i understand from your post is that you can’t add new images from within Dashboard>Appearance>Widgets>Gallery Widgets, correct? If so,

  1) What browser are you using?
  2) What happens when you click on the “Choose Images” button?
  3) What happens when you click on the “Add to Gallery” button?

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  sali786 · Member · Apr 19, 2015 at 6:27 pm

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  How do I add the subscribe by email widget?

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  timethief · Member · Apr 19, 2015 at 6:30 pm

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  @sali786
  This thread is not about that email widget at all. Please do not disrespect other bloggers who post threads by posting off topic into them. Please use this link https://en.forums.wordpress.com/?new=1 so you can copy and paste your text into a new thread where you will get the help you need.

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  amrandco · Member · Apr 22, 2015 at 5:09 pm

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  Hi justjennifer,
  I use Google Chrome browser.
  When I try to click on the “choose images” button nothing at all happens.
  Since I can’t get past the “choose images” point I don’t know how to access the “add toGallery” button

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  taske1970 · Member · Apr 23, 2015 at 9:50 am

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  I am dutch so my engelish is not so good, I have got the same problem.
  1) What browser are you using?firefox
  2) What happens when you click on the “Choose Images” button? nothing
  3) What happens when you click on the “Add to Gallery” button? nothing

  https://boekentaske.wordpress.com/wp-admin/widgets.php?editwidget=gallery-4&sidebar=sidebar-1&key=9

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  justjennifer · Member · Apr 23, 2015 at 2:12 pm

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  @hopscotchmia @taske1970

  Are you trying to add images while you are in the WP Customerizer or in the Dashboard>Appearance>Widgets>Gallery Widget?

  If in the Customizer, try from the Dashboard>Appearance>Widgets.

  If neither of those work for you, please check the following:
  1. That in Dashboard>Appearance>Widgets, the Accessibility mode is not enabled (under “Screen Options” in the upper right corner of your browser window)
  2. That your browser is set to allow 3rd party cookies.
  3. Check the other browser troubleshooting tips here: https://en.support.wordpress.com/browser-issues/

  If you are still not able to add images to the Gallery widget, please post back here.

  (Sorry for the delay-holiday here)

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  taske1970 · Member · Apr 24, 2015 at 9:02 am

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  Thank you its already working.
  1. That in Dashboard>Appearance>Widgets, the Accessibility mode is not enabled (under “Screen Options” in the upper right corner of your browser window)
  this was the problem
  greets

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  amrandco · Member · Apr 24, 2015 at 9:52 am

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  Hi Jennifer,
  Thank you so much for your patience.
  My accessibility is not enabled
  my browser is allowing 3rd party cookies
  I downloaded a new version of my browser to make Ihad the most up-to-date version
  Yet I still get nothing when I try to add/edit images in the gallery widgets

  Amanda

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  amrandco · Member · Apr 24, 2015 at 10:01 am

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  Okay hang on now I just lost all of my widgets from that sidebar! obviously something is going on. Let me investigate!

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  amrandco · Member · Apr 24, 2015 at 1:06 pm

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  Hi Jennifer,
  I’m not sure what happened but as I said I suddenly lost my entire right sidebar widgets. I set them all up again and guess what the gallery widgets worked!!!
  Really weird, but I’m happy everything is working now.
  Thanks for your help.

  Amanda (hopscotchmia)

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  emozioniculinarie · Member · Apr 24, 2015 at 5:16 pm

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  Hello, my blog is in italian and the widget edit instructions don’t coincide with my page. I can’t seem to add pictures to the gallery? The blog I need help with is emozioniculinarie.wordpress.com.
  Thanks!

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  timethief · Member · Apr 24, 2015 at 5:18 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  justjennifer · Member · Apr 24, 2015 at 5:37 pm

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  It seems that Accessibility mode is currently interfering with adding images to the Gallery in Dashboard>Appearance>Gallery widget.

  Please check and make sure that you don’t have Accessibility mode enabled under Screen options on the Widgets page.

  Also, it may be worthwhile removing and then re-adding the widget, as this is what solved the problem for the OP here.

  I’m also going to tag the thread I previously linked to for a Staff followup: https://en.forums.wordpress.com/topic/error-on-gallery-widget?replies=4#post-2351138

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  timethief · Member · Apr 24, 2015 at 5:38 pm

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  @justjennifer
  Thanks so much for the assist here.

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  lizthefair · Member · Apr 25, 2015 at 4:29 pm

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  Thanks for reporting the bug and for all your help in this thread, JustJennifer. If the workaround is failing for anyone, please let me know.

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  emozioniculinarie · Member · Apr 25, 2015 at 5:38 pm

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  Just tried adding widgets and mine is working fine now, thanks so much!! :-)