When will the follower counter issue be corrected?

• 

  smperkins62 · Member · Sep 14, 2013 at 1:51 pm

  • Copy link
  • Add topic to favorites

  When will the follower counter issue be corrected?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 14, 2013 at 4:08 pm

  • Copy link

  This should be fixed for everyone now. If you are still seeing incorrect follower counts, please clear your browser cache. If that doesn’t fix it, contact support and let us know. https://en.forums.wordpress.com/topic/follower-counts?replies=3

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/ try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

• 

  smperkins62 · Member · Sep 14, 2013 at 4:35 pm

  • Copy link

  Thanks. I’ve noticed the counter does “catch up” maybe once a day, but it used to update each time any individual followed. If this once a day update is the norm, that’s fine, I just thought something was wrong. I use Mozilla Firefox, so I should be good and I just cleared my cache and cookies again, but my follower count did not update. Thanks for the response. Stuart

• 

  timethief · Member · Sep 14, 2013 at 4:37 pm

  • Copy link

  Hi there,
  I rarely even have the time to check my stats but I am aware that they take HOURS to update. I’ll tag this thread for Staff to check your follower count. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  smperkins62 · Member · Sep 14, 2013 at 4:42 pm

  • Copy link

  Thanks. I don’t monitor the stats page so much, but when I am on the first page of my blog I can see the counter, so I notice it more. It’s never taken hours for mine, it usually updated pretty instantly after I got the email notification that someone “followed”, which is the only reason I mentioned it – I didn’t know if that change meant there was an issue. Thanks again for the help.

• 

  timethief · Member · Sep 14, 2013 at 4:58 pm

  • Copy link

  You’re welcome.

• 

  staff-ozmodiar · Staff · Sep 16, 2013 at 5:36 am

  • Copy link

  Everyone should be seeing their follower numbers back to normal at this point. Please let me know if yours are not.

• 

  smperkins62 · Member · Sep 16, 2013 at 12:50 pm

  • Copy link

  Thanks for all of the help!