When will WordPress fix the domain mapping problem it created this morning?

  • Unknown's avatar
    thesoulrider · Member ·

    WordPress broke my domain forwarding/mapping after I renewed domain mapping this morniung. Please now fix it, thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thesoulrider · Member ·

    The blog is now down and never is. The domain now can’t be displayed or even searched from a browser. WordPress caused this somehow without my help. The domain BluePlanetAlmanac.com is intentionally carried with a different registrar, and searches for BluePlanetAlmanac.com are automatically forwarded to BluePlanetAlmanac.WordPress.com. I want to keep it that way, because I can get my registrar of the phone and WordPress is unreachable in a timely fashio,

    I suspect the mistake was that WordPress had an ancient domain mapping record it asked me to renew (this morning), when it should have *long ago* been deleted by WordPress. I further suspect that *I* would have had to remember that WordPress’ database was outdated, and it would have been my responsibility to tell you it was. Of course, that wouldn’t be a reasonable way to do business for either of us.

    It is now a regular occurrence that something goes wrong with each and every WordPress renewal. Last year WordPress couldn’t process payment. This year, right now, it completely took off-line the blog Blue Planet Almanac. And the support replies I receive most often are incomplete and although well-meaning are misdirected and misunderstand the problem.

    Please solve this right away, thanks.

  • kraftbj · Staff ·

    Hi Mike,

    The problem appears that your domain is using the nameservers ns51.1and1.com, ns52.1and1.com instead of the ns1.wordpress.com, ns2.wordpress.com, ns3.wordpress.com nameservers that need to be set for domain forwarding. (More details with a sample template request for your registrar).

    Your WordPress.com account is set so http://blueplanetalmanac.com/ is your primary domain, which means any traffic to http://blueplanetalmanac.wordpress.com/ is sent to http://blueplanetalmanac.com/ (as well as all of your “permalinks”, e.g. links to pages within your site) are using http://blueplanetalmanac.com/

    Since http://blueplanetalmanac.com/ is set to forward to http://blueplanetalmanac.wordpress.com/, instead of using the nameservers, both are redirecting back and forth.

    If you want to keep your nameservers setup elsewhere and simply have your domain forward to us, you can change the primary domain at https://blueplanetalmanac.wordpress.com/wp-admin/paid-upgrades.php?page=domains

    Please let me know which route you’d like to take and I’m happy to further assist.

    Cheers!

  • Unknown's avatar
    thesoulrider · Member ·

    I want to leave all settings at the other registrar alone, otherwise time-consuming, frustrating mail problems *will* result. I want all the domain settings back to the configuration they had before this morning when I made the mistake of accepting and renewing domain mapping on an domain for which WordPress hasn’t been registrar for a very long time. I understand that domain to be BluePlanetAlmanac.com.

    Following that path in the previous paragraph, please correct the WordPress settings for me so that WordPress accepts simple forwards and redirects of BluePlanetAlmanac.com to BluePlanetAlmanac.WordPress.com. That way both domains are found by all the search engines and properly returned in search results for all surfers.

    Then please refund the domain mapping, as seems to be unnecessary. You’ll tell me otherwise if that’s mistaken. Thanks.

  • kraftbj · Staff ·

    I’ve removed and refunded the mapping upgrade—I was working toward that since it seemed not to be needed with your preferred setup. If you ever decide in the future that you’d like to map the domain, I’m happy to setup your MX/e-mail records on our DNS system so it’ll work.

    Since the primary domain (on WordPress.com’s side) is the http://blueplanetalmanac.wordpress.com/ address, that’s the address that Google and other sites will include in their search results.

    If you need anything else, please let me know.

    Have a great weekend!

  • Unknown's avatar
    thesoulrider · Member ·

    Thanks very much. A brand new problem created this morning by this WordPress problem is – when mousing a hyperlink for a specific blog post, the browser is not redirected to the proper page for only that post. Please fix that and ensure that no other undesirable changes were made inadvertently.

  • kraftbj · Staff ·

    Can you send me a link to example of the issue? If it’s what I think it may be, it would have been corrected when the mapping upgrade was removed.

    Thanks!

  • Unknown's avatar
    thesoulrider · Member ·

    The several posts I checked beside the one which still has the problem are OK. The one which now has the problem is titled, “A Soul’s Crossing Observed by Two Others.”

  • kraftbj · Staff ·

    Hi Mike,

    I don’t see an issue with that post. Could it be that your browser is caching information? Either clearing the browser’s cache or a force refresh would resolve, if that’s the case. (instructions).

  • Unknown's avatar
    thesoulrider · Member ·

    Thank you. Clearing the browser’s cache solved it. I tested it in both Internet Expoder and Firefox. It would seem the case can now be closed.

  • kraftbj · Staff ·

    Sounds good. If you need anything else, please let me know. Have a great weekend and a Merry Christmas.

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