Where can I call to get assistance?
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I can not find what you say my account has in it to request the refund. HELP!!!!!
The blog I need help with is: (visible only to logged in users)
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Hello there,
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Here is your My Upgrades page link
http://lifesolutionsllc.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgradesHere is your Billing History Page Link
http://lifesolutionsllc.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history -
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What does it mean when WordPress says “subscribe to a thread”? Why does it say I need to look for a “tab bar” when the site says I am already subscribed? This is all very confusing.
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Why do I need these links?
You said you needed a refund and that’s how to get one
What does it mean when WordPress says “your domain never expires”?
wordpress.com is the top level domain here and all wordpress.com hosted blogs are on .wordpress.com sub-domains like this one http://lifesolutionsllc.wordpress.com/
What does it mean when WordPress says “subscribe to a thread”? Why does it say I need to look for a “tab bar” when the site says I am already subscribed? This is all very confusing.
If you are already subscribed then logic dictates that you do not need to subscribe again.
Bottom line: Your initial post was vague. Clearly state exactly what you provided your financial information for that you need a refund for please.
If you did not provide financial information then there is nothing that a refund applies to.
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WordPress.com offers the following support options:
Your WordPress.com Premium Plan has already been successfully refunded:
https://wordpress.com/me/billing
Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.
If you have any more questions regarding this transaction, let me know.
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