where can i find Store -> My Upgrades

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  joeclark395 · Member · Oct 3, 2014 at 11:42 am

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  unable to update credit card

  The blog I need help with is: (visible only to logged in users)

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  lizthefair · Member · Oct 3, 2014 at 3:23 pm

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  Hi Joe,

  It looks like you have a site running WordPress.org software, but not one that is hosted on WordPress.com (here’s the difference)

  Since your site isn’t on WordPress.COM you won’t have the Store option because there is nothing for your to pay Automattic (the company behind WordPress.com) for.

  What are you trying to buy?

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  joeclark395 · Member · Oct 3, 2014 at 3:50 pm

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  I am trying to update my credit card information before my site gets expired my WordPress next month. It appears I cannot get to my credit card information through the WordPress site.

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  timethief · Member · Oct 3, 2014 at 3:54 pm

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  @lizthefair
  I believe this may be helpful > whois information
  as it seems the domain was purchased through WordPress.com and later the nameservers were redirected to a self hosted site.

  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  timethief · Member · Oct 3, 2014 at 3:57 pm

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  @joeclark395
  Did what I posted above make sense to you? Did you purchase the domain through WordPress.COM or not?

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  lizthefair · Member · Oct 3, 2014 at 4:20 pm

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  Clever as always, TimeThief! Thanks for the assist :)

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  timethief · Member · Oct 3, 2014 at 4:23 pm

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  @lizthefair
  I’m not sure that I’m clear or not. I have yet to drink a coffee … lol :D but I have processed 16 orders and answered questions here too.

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  rachelmcr · Member · Oct 8, 2014 at 5:56 pm

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  Hi Joe,

  The domain joeclarksblog.com is registered at WordPress.com, but it’s owned by a different WordPress.com account. You’ll need to log in to that WordPress.com account and head to the My Upgrades page to renew that domain.

  If you have trouble logging in to that account, our Account Recovery team can help you with that.

  Please let me know if you have any questions!