Where can I report really bad support?

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  razvanrosca · Member · May 31, 2018 at 8:12 am

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  Hello,

  Where can I report some really bad support? Maybe a support manager?

  I’m interested in my clients experience/interaction with my own company so – having a really bad experience with one of the ‘happiness engineers’ – I’m pretty sure that somebody at Automattic has the same endeavours (keeping clients happy, offering a good experience etc).

  Thanks,
  Razvan

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 31, 2018 at 4:47 pm

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  Hi Razvan –

  Could you tell me the client’s username or site address? This way I can look up the interaction. Thanks.

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  razvanrosca · Member · Jun 1, 2018 at 5:59 am

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  Hi,

  Thanks for your reply. Zendesk ticket #1193885

  Thanks,
  Razvan

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  kokkieh · Staff · Jun 1, 2018 at 7:24 am

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  Hi there,

  Your account was not involved in that interaction. What exactly is the complaint?

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  kokkieh · Staff · Jun 1, 2018 at 7:27 am

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  My apologies. I opened the wrong ticket.

  From what I can see we have apologised for the mistake that was made in that ticket and have offered you a year’s free service, so I’m not sure what else you are looking for in this regard?

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  razvanrosca · Member · Jun 7, 2018 at 4:20 am

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  Sorry for this late reply.

  > the mistake that was made in that ticket and have offered you a year’s free service
  […] after purchasing a paid plan.

  > I’m not sure what else you are looking for in this regard
  This topic was opened before receiving the reply from your colleague J. H. The matter is currently “resolved”.

  As a conclusion from this experience, we’ve disabled Akismet from all our commercial websites and networks in order to be compliant with current TOS.