where did my website go?

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  axelalltribes · Member · Nov 22, 2021 at 7:02 pm

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  where did my website go?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  mohammadriyad · Member · Nov 22, 2021 at 7:05 pm

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  Hi there,
  Would you please share the website link which you are searching for?
  Thanks

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  axelalltribes · Member · Nov 22, 2021 at 7:09 pm

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  http://www.alltribesplayhouse.wpstaging.com
  I paid for a year in advance and now my webpage is nowhere to be found. I type in the address and it says forbidden

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  mohammadriyad · Member · Nov 22, 2021 at 7:16 pm

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  This is WordPress.com forum, it seems like your website is using the open source WordPress software from(WordPress.org). :) Please know more here about the differences https://wordpress.com/support/com-vs-org/

  However, you will find a solution for your problem in wordpress.org. Your website is still there. But there might be error occured for which forbidden page is showing. Here you will find help on this topic https://wordpress.org/search/Forbidden+You+don’t+have+permission+to+access+this+resource.

  Moreover, you can ask the WordPress.org community where you’ll find more expert on open source software for advice at https://wordpress.org/support/forums/. They’re the people using the same software as you who can provide help.

  If the error still occurs, please try to contact your hosting providor’s (GoDaddy.com) support team who may be able to assist.

  Thanks.

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  mohammadriyad · Member · Nov 22, 2021 at 7:36 pm

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  try to contact your hosting providor’s (GoDaddy.com) support team
  Oh! I found your domain is registered on GoDaddy.com and hosting providor is mediatemple.net. Please try to contact your hosting providor’s (mediatemple.net) support team if the error still occurs.

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  axelalltribes · Member · Nov 22, 2021 at 8:03 pm

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  HI again, I paid you for it to be transferred to word press, and it was working until today, can you look further? I have a year subscription?

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  kokkieh · Staff · Nov 23, 2021 at 4:08 am

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  Hi there,

  Your site is using the open source WordPress software, on a managed WordPress hosting plan at https://mediatemple.net/. That’s what you paid for, and you paid Media Temple, not us.

  WordPress.com, where you’re posting now, is another hosting provider for the WordPress software, like Media Temple. You didn’t pay us for anything related to your site, and your site is not hosted on our servers, so we’re not able to help in this case, as we don’t have any control over or access to your site at all.

  Media Temple’s support are the only people who’ll be able to help you in this case.