where do upgraded members get live support?
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where do upgraded members get live support? when i joined for $300 it said i would get the benefit of live support. i dont see this anywhere and need it asap. thank you.
The blog I need help with is: (visible only to logged in users)
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hi jennifer, when i created the blog there were 3 options, an $18 personal domain, a $99 value bundle for a domain, no ads, more space and a few other things, and then there was a “business” bundle for 300 that said it included live support, unlimited space, unlimited premium themes, etc..
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It looks like the business bundle is new and has not been announced yet – just found it on my dashboard –
Sorry we unpaid volunteers don’t know much about it yet
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And the staff need a new calculator or a basic math class – the cost per day is given as $ 0.82 but my HP calculator (granted it is 20++ years old) puts the cost at $ 9.65 / day – based on a 31 day month
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/waving at auxclass
OK-so maybe not Enterprise, but still a new upgrade that does not yet have any support documentation.
Since I’ve tagged this for Staff assistance, please be patient until they get back to you.
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@powerofselfconnection – I also suggest you subscribe to this thread so that when there’s a reply, you’ll be notified by email. You can do so from the link at the top right in the sidebar of this thread.
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thank you again, hopefully they will get back to me tomorrow because i only have 48 hours to decide if i want to keep this bundle or refund it, and the quality of the live support will be the determining factor. if i dont hear back in time and decide to cancel it, how do i do that while keeping the domain name? and if it cancels the domain name, can i go buy it again immediately or will it be unavailable? these are really questions i have for the live support i was promised, sorry to bombard you guys:/ thanks for your help:)
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You should be able to cancel the bundle and keep the domain name registration – they will just charge you for the domain name –
don’t let the domain name go – it can take several weeks for it to be released into the wild and then there is no guarantee that you can buy the name again – someone else might get it
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It was silly of them to announce live support over the holiday season, when clearly there IS none. Dumping people into the forum the same as the people paying nothing for service is clearly not sufficient.
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couldnt agree more raincoaster:( DEF not the service i had in mind when i upgraded to business.
auxclass, how do i cancel the bundle while retaining the domain and only being charged for the domain?
thanks everyone.. although im VERY disappointed with wordpress service, you guys are great. thanks for giving a shit and helping out:D i appreciate you!
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I can see there are several staff members around and responding to threads now, and that someone has tagged this thread “modlook” for staff assistance, so just hang tight and one of them will get in touch with you, either here or via email, most likely here.
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This has been flagged for staff help – if you want to keep the domain name and cancel the bundle then please reply below and the staff should fix it for you
You be welcome & good luck
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Hi there,
The bundle is fully refundable for up to 30 days after purchase, excluding the domain name registration, which is refundable for up to 48 hours.
I will get back to you as soon as possible with more information about accessing support for the Business Bundle. Thanks for your patience.
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Hi there, folks with an active Business Bundle subscription will see the live chat tab at the bottom of your screen, when logged into your administration area.
Live support is available Monday-Friday, 9-5 ET.
If you have any other questions, just let us know.
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Live support is available Monday-Friday, 9-5 ET.
Not including Holidays right? Which is when there seems to be quite a bit of traffic here.
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