Where is "Edit DNS" in my Dashboard!?

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  dctcutler · Member · Dec 29, 2012 at 9:37 pm

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  I need to find “Edit DNS” in my Dashboard (to setup my email through Network Solutions) … AND I CANNOT FIND “Store -> Domains” – then “Edit DNS” …. help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 29, 2012 at 9:38 pm

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  See http://en.support.wordpress.com/domains/add-email/

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  dctcutler · Member · Dec 29, 2012 at 9:56 pm

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  I cannot find the button “Store” in my WP dashboard..!!

  I am paying $13.00 / year for wordpress hosting

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  timethief · Member · Dec 29, 2012 at 10:01 pm

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  If and only if your are referring to a free hosted WordPress.com blog (not a WordPress.org install), and you are logged in under the username account that registered the blog in question then you will find the Store link.

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  timethief · Member · Dec 29, 2012 at 10:02 pm

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  WordPress.com does not provide an email service for domains. Did you actually read what is here? http://en.support.wordpress.com/domains/add-email/

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  dctcutler · Member · Dec 30, 2012 at 12:22 am

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  Thanks for the help!

  I will ask my partner that set up the WP site – to check if he sees “Store”

  I am trying to change the DNS with a new MX record I got from Network Solutions… as outlined at http://en.support.wordpress.com/domains/add-email/add-network-solutions-email/

  I hope to use this line:
  Priority 10 inbound.SUSTAINABLENETWORKSUMMIT.COM.netsolmail.net

  I HOPE I get the rest of the lines right!!

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  jenia · Member · Jan 1, 2013 at 3:49 pm

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  Hi David, sorry for the inconvenience, I am following up with a developer to figure out why you are not seeing the Store screen even though you own an upgrade and will update you as soon as I have news.

  In the meantime, please note that the MX records should look like described in the point 4 of this support article: http://en.support.wordpress.com/domains/add-email/add-network-solutions-email/

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  jenia · Member · Jan 2, 2013 at 7:54 am

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  Hi again David. I noticed that the owner (another Administrator) of the site you contacted us about, sustainablenetworksummit.wordpress.com, changed your role from Administrator to Editor after you purchased the Domain Mapping upgrade. Editors cannot access Store (even if they previously purchased upgrades), only the Administrators can. You can read more about user roles here: https://en.support.wordpress.com/user-roles/

  Unfortunately, this can result in a frustrating experience where users cannot use their upgrades, like in your case. I did go ahead and set the MX record for your domain. For the ability to further edit your MX record, I recommend that you contact your business partner and have them upgrade your role back to Administrator.

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  dctcutler · Member · Jan 3, 2013 at 5:05 pm

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  Thanks!

  Stay tuned…

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  jenia · Member · Jan 4, 2013 at 9:26 am

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  Sure, just post to this thread again if you have any more questions or need further assistance.