Where is my blog? I wish there was someone to speak on the phone.
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This is the fourth time I’ve contacted you guys today. My students are flooding my inbox saying they can’t find the place where to do their assignment for tomorrow. I’m SO SORRY I upgraded my website with you, now they can’t do the work. I need “nuestroblog.info” to work. It was not created on another site, it was created on WordPress. I will have to ask for a refund of my upgrade because it has actually complicated things instead of making them easier.
The blog I need help with is: (visible only to logged in users)
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WordPress.com does not have phone support. However, we help thousands of users a day through the support forums and via email. So I am sure that I can help you as well!
It looks like you have domain mapping set up correctly on the WordPress.com side of things. However, your domain is not pointing to WordPress.com nameservers yet:
http://en.support.wordpress.com/domain-helper/?host=nuestroblog.infoPlease go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COMFor more information, please visit the help documentation provided by the registrar and our support page:
http://en.support.wordpress.com/domain-mapping/map-existing-domain/Please let me know if you have further questions or if anything is unclear.
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I don’t know how to do this “Please go to your domain registrar’s site and log into the control panel.”
The video show on the Support site is not helpful to me because I ‘ve already purchased the domain name with WordPress.
Thanks. -
Monica,
I ‘ve already purchased the domain name with WordPress.
This is incorrect. Your domain mapping that you purchased here on WordPress.com is for nuestroblog.info, but the domain itself is registered with GoDaddy.
You will need to consult this GoDaddy help page on how to change your domain’s name servers:
http://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain-names
Follow the steps in the “Setting Custom Nameservers for a Domain Name Registered with Us” section.
Once you get to the point where you need to add the name servers, enter these:
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COM
Once that’s done, your site should be working just fine. :)
Let me know if I can help with anything else. Thanks!
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Can I then make “nuestroblog” a sub-domain of “monicamulholland”? I’m not sure what I have purchased as my upgrade and, as I said, I’m trying to make the most of it. I have two blogs, which may be combined into one, I would think. I want to cancel my service with Godday as there’s no need to keep both. I insist this would be a lot easier on the phone because I’m no expert, but I understand you are doing what you can to help me. I appreciate it.
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Monica,
In order to clear up any confusion, let me lay out the sites you have here on WordPress.com and the upgrades on each.
Site: spanishisfun.wordpress.com
For this site you have a WordPress.com Premium subscription. This gives you, among other benefits, a free credit so that you can map or register a domain at no extra cost. With this credit, you have mapped the domain nuestroblog.info to spanishisfun.wordpress.com.
The domain itself (nuestroblog.info) is registered with GoDaddy; you are just “pointing” it to your WordPress.com site (spanishisfun.wordpress.com). GoDaddy will charge you a certain amount every year as a sort of “lease” on the domain name so that you can do what you like with it.
Normally, WordPress.com would also charge you to “point” this domain name (nuestroblog.info) to your site (spanishisfun.wordpress.com), but since you have WordPress.com Premium, that cost is included in the $99/year payment.
WordPress.com Premium also includes the following upgrades:
– Space Upgrade
– No Ads
– Custom Design
– VideoPress
You can read more about each of those here:
http://store.wordpress.com/premium-upgrades/pro-bundle/
Site: monicamulholland.wordpress.com
For this site, you have registered a domain with us: monicamulholland.com. In this case, we function as the registrar of your domain for you, as opposed to the domain nuestroblog.info, where GoDaddy is your registrar.
I know this is pretty confusing, but we have a handy guide that tries to explain it all right here:
http://en.support.wordpress.com/domains/all-about-domains/
So, if I were you, here’s what I would do:
1) Keep nuestroblog.info and monicamulholland.com separate if you use them for two different purposes, which it seems like you do.
2) Review the benefits of WordPress.com Premium that I showed you above, and decide if you’d like to keep it for nuestroblog.info.
If you do want to keep it, great! If not, I can cancel the Premium plan but leave the domain mapping intact, which would mean you’d still be able to use nuestroblog.info for the site, but would only have to pay $13/year instead of $99/year.
3) Keep your service with GoDaddy. They are the registrar for your nuestroblog.info domain, so if you cancel your service there, that domain will no longer point to your site here on WordPress.com.
Please let me know if any part of this didn’t make sense, or if you have any other questions about your sites or upgrades. :) Thanks!
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