where is my domain?

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  knopfanna · Member · May 14, 2017 at 11:08 am

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  hey there!
  i had a domain (annaknopf.com) and i think i unfortunately deleted it, but i just wanted to have it offline. Now i wanted to manage this domain and everywhere they say i have no domain and i have no blog.
  i also tried to add my domain. but it said the domain is used by a different account. Im not understanding this. is it possible to manage my domain again? i hope there is a way… (and i hope you can understand the problem – my english is very bad…)

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  gemmacevans · Member · May 15, 2017 at 9:36 am

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  Hi knopfanna,

  You have cancelled the domain and deleted your site. The domain hasn’t been released yet, which is why you are unable to purchase it.

  I can restore the domain but I’ll need you to do the following:

  1. Create a new site in your knopfanna account

  2. The plan has already been refunded, so please purchase a plan for your new site

  Once you’ve done that, I will add the domain to your new site.

  Let me know if you have any questions :)

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  knopfanna · Member · May 15, 2017 at 1:06 pm

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  Hi and thanks for the answer.
  I create a new site in my knopfanna account.
  But is it possible to change from wordpress.com to wordpress.org after i purchased a new plan?

  thanks a lot!
  Anna

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  knopfanna · Member · May 15, 2017 at 2:54 pm

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  Hey @gemmacevans i purchased a plan! can you add my domain to my new site?:)

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  gemmacevans · Member · May 16, 2017 at 9:03 am

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  Hi knopfanna,

  Thanks for purchasing a plan — I’ve added the domain to your new site :)

  But is it possible to change from wordpress.com to wordpress.org after i purchased a new plan?

  You can, yes. Depending on what you want from your new site, there are two options:

  1. Move to WordPress.org

  With this option you can either keep your domain at WordPress.com and point it to your new site, or transfer it to a new registrar. We have a step by step guide about the process of moving from WordPress.com to WordPress.org here:

  https://move.wordpress.com/

  2. Upgrade to the Business plan
  The Business plan now enables you to install plugins and upload themes. There is a list of features on your Plans page:

  https://wordpress.com/plans/

  As you have already purchased a Personal plan, you would only need to pay the difference between the two.

  I’m happy to answer any questions you have!