Where is my money returned?

  • Unknown's avatar
    cristina8fbaa6feee · Member ·

    I filed the cancellation of the account while ago. why the money is still not returned?

  • kokkieh · Staff ·

    Hi there,

    We refunded you $78 on 20 May. Refunds can take up to ten business days to appear in your account, and that depends on processing times at your bank, so please contact them directly if you haven’t received this yet.

    I’ve also now refunded the $18 for the domain portion of your plan as it appears that was not refunded automatically when you cancelled the domain transfer.

    The $49 payment for the concierge session you bought cannot be refunded, as you completed that session.

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