WHERE IS MY PAID PREMIUM PLAN?

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  sarahe386c5375d · Member · Mar 14, 2025 at 3:57 am

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  I PAID MY SUBSCRIPTION YESTERDAY, WAS ABLE TO ACTIVATE A PREMIUM THEME AND MADE SOME EDITS AND NOW MY ACCOUNT IS BACK TO FREE ACCOUNT?

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · Mar 14, 2025 at 4:34 am

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  Hi there,

  I’m sorry to hear that you’re having trouble. I’ve noticed that you’ve created three tickets/topics regarding the issue you are experiencing.

  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly. 😃

  Regards
  Faisal

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  staartmees · Member · Mar 14, 2025 at 7:58 am

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  Chances are high you used another account when you bought the Premium Plan. To restore access to the account owning that Premium Plan, you must use the Transaction ID. Just follow instructions at https://wordpress.com/support/account-recovery/#verify-your-account-ownership

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  staartmees · Member · Mar 14, 2025 at 3:16 pm

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  @sarahe386c5375d never post a transaction ID on a public forum, you are making it hackers very easy to take over your account. Use your transaction ID as described at https://wordpress.com/support/account-recovery/#verify-your-account-ownership

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  sarahe386c5375d · Member · Mar 14, 2025 at 4:32 pm

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  Alright. I already did

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  sarahe386c5375d · Member · Mar 14, 2025 at 4:33 pm

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  Can I delete this thread?

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  staff-sjclaen · Staff · Mar 23, 2025 at 5:58 pm

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  As you mentioned contacting us via the Account Recovery form, I’ll go ahead and close this thread. If you still need help, just let us know.