where is my refund?

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  greatsellers · Member · Nov 22, 2017 at 5:59 pm

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  hi it’s me again I was writing you at least three times regarding to refund which I asked from you
  you have to refund me €22 and I still didn’t get my money to my bank account (30days already!!)
  I can really ask you kindly ask you to refund me otherwise I will ask other authorities to do so

  kindly regards
  Lucas

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 23, 2017 at 1:10 pm

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  Hi Lucas,

  I can see we issued the refund on November 5, 2017. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears on the refund receipt as a reference.

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  greatsellers · Member · Nov 27, 2017 at 6:45 pm

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  hello thank you for your reply.
  its 22days since you sent a payment and I didnt get any money….
  I double checked my Bamk Account and nothing is there, tomorrow Im going to the bank and ask them..

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  fstat · Staff · Nov 27, 2017 at 8:18 pm

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  Hi Lucas,

  Make sure to give them the transaction ID of the refund found on your billing page:

  https://wordpress.com/me/purchases/billing/26128486