where is my refund?
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I requested a refund on January 18th and have yet to receive it. (redacted)
The blog I need help with is: (visible only to logged in users)
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Hi there!
You got it! I’ve tagged this as Modlook, so that staff could follow up with you further with this issue, and get you your refund.
Please keep in mind that refunds take 7-10 Business days depending on your bank, and may take longer in some circumstances.
And, please note to not share any personal details including credit/debit card information, transaction ID’s, etc, as this is a public forum, and is indexed by Google, which means anyone can see our forums.Please be patient as one replies!
Cheers :) -
alissonhz – thanks for tagging this one. If you see that someone has posted sensitive information like a phone number, card number, email, receipt or transaction id — go ahead and add a tag to indicate that. It’s a nice double check system for staff to make sure they don’t overlook redacting that sensitive information. Something like, “remove sensitive data” will work. Thanks :)
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Hi personallynicole6 –
Thanks for getting in touch. You’ll see that I removed the receipt id from your original post. This is to help protect your online security. It’s a bit of information unique to only your account.
I can see that we processed a refund of C$60.00 back on January 19th, 2017. Typically it only takes about 10 days for international refunds. Sometimes it can take up to 1-2 billing cycles for your bank to release the money. You’ll want to contact them to inquire further as we released those funds back on Jan 19th.
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Hi staff-zinnia — Thanks! That tip will make me be aware in case someone does this again, and I’ll always add that note I stated in my last reply if it has anything to do with money, or financial issues.
Cheers :)
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Hi there, @alissonhz – thanks for tagging. Please use the tag “remove personal info” as mentioned in our Volunteer Guide. Thanks again for your help.
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Hi @justjennifer — Thanks! Yes, staff-zinnia has explained to me this already, but thanks for the heads up :)
Cheers everyone!
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Hi again, yes, I understand. What I was trying to say is that we have an established tag for such situations and I monitor the “remove personal info” tag so as to remove the sensitive information as quickly as possible. Thanks again. :) Cheers.
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Hi @justjennifer — Okay, sorry I didn’t know. Alright, That sounds good, and I appreciate you clarifying :)
I wish you guys a fantastic weekend!
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alissonhz – please use the tag justjennifer mentioned for these situations. I couldn’t remember it off the top of my head! Thanks :)
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Alright staff-zinnia — I did for this post. Is that what you mean?
Or were you just giving me a heads up?
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@alissonhz just letting you know that once the personal info has been removed from the post, the tag is deleted too. Cheers all.
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Just a heads up. It’s easier if everyone uses the same tags I think. I just couldn’t remember the specific phrasing, which justjennifer shared with us (bc they are amazing).
Happy Tuesday, y’all!
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