Where is my refund

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  womenwithbalance · Member · Nov 18, 2018 at 3:06 pm

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  I still have no refund.

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  torres126 · Member · Nov 18, 2018 at 4:11 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  kokkieh · Staff · Nov 19, 2018 at 5:42 am

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  Hi there,

  The account you’re using to post here has never created any sites or bought any upgrades on WordPress.com. For what upgrade and on which site are you waiting for a refund?

  Please note we can only help with upgrades and refunds if requested by the account that owns the upgrade in question.