Where is my refund?

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  cotydobson · Member · Dec 1, 2020 at 8:55 am

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  Hi! I got the email confirmation about the cancellation and refund 15 days ago and still no sign of my refund on my bank acc. Where is my refund?

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  kokkieh · Staff · Dec 1, 2020 at 9:28 am

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  Hi there,

  We processed your refund on 16 November for €96. You can see the receipt with a transaction ID from our payment processor here:

  https://wordpress.com/me/purchases/billing/

  Please follow up with your bank and provide them with that transaction ID so they can check for the refund on their system. It’s possible that the refund was processed before the original charge was finalised on the bank’s end, in which case they might just remove the original charge from your statement, instead of making a new entry showing a refund.