where is my refund its been 20 days

• 

  cnrod86 · Member · May 8, 2025 at 5:27 pm

  • Copy link
  • Add topic to favorites

  where is my refund its been 20 days

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  marutim · Staff · May 9, 2025 at 9:51 am

  • Copy link

  Hi there,

  Thank you for contacting WordPress.com! I am happy to help you with your questions.

  I have checked the WordPress.com account and did not find any paid subscriptions. Are you referring to a different WordPress.com account with the charges?

  Can you either contact us from the respective WordPress.com account email address, or can you share the transaction ID ( by emailing the details to help@wordpress.com) so that we can complete the verification and track the transaction for you? This will help us help you further.

  Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search here for more information and find out why you got charged: https://wpchrg.wordpress.com/

  Here’s a list of how WordPress.com charges may appear on your statement: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  You can follow this guide to help you with retrieving the transaction id: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  Let me know if you have any further questions that I can help you with 😊