Where is my site?

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  larissagessner · Member · May 15, 2017 at 4:38 pm

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  I recently tired of the .wordpress.com in my domain name and updated it to just .com. I updated the DNS, everything should be working! But when you click the link it just shows a blank page. Why? I’ve contacted WordPress and received no answer (really sad about that :( ). It’s been over two days, and I’m getting desperate! Please help?

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · May 15, 2017 at 5:21 pm

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  Your new site is hosted by GoDaddy not WordPress.com. Have you purchased an upgraded plan here to map your WordPress.com site to your new domain? https://en.support.wordpress.com/map-existing-domain/

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  larissagessner · Member · May 15, 2017 at 5:38 pm

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  Yes, I have!

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  themagicrobot · Member · May 15, 2017 at 5:42 pm

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  With an upgraded plan you should have access to live chat support, but if you say you’ve had no response I’ll add modlook to the tag box on the right and staff should be able to advise you in due course.

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  gemmacevans · Member · May 16, 2017 at 9:23 am

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  Hi larissagessner,

  I just wanted to let you know that I’ve found your email and replied — I’ll follow up with you there :)