where is my site I have just been charged for?

• 

  carpetcarpetcarpet · Member · Sep 6, 2020 at 11:10 am

  • Copy link
  • Add topic to favorites

  I have this website – https://dawnoftheteenage.com/ – which I have just been charged for by WOrdpress but when I login to the WP site it tells me it’s not there?!

• 

  staff-doublebassd · Staff · Sep 7, 2020 at 3:43 pm

  • Copy link

  Hi there,

  I would be happy to assist you but the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into the subscription purchase. Do you remember having another WordPress.com account?

  Let me know if you have any questions.

  Thanks!

• 

  carpetcarpetcarpet · Member · Sep 8, 2020 at 9:34 am

  • Copy link

  Thanks for your message, sorry no I don’t. The payment from Pay Pal shows dawnoftheteenage.com – which I why I am confused? Maybe try @carpetcarpetcarpet

• 

  carpetcarpetcarpet · Member · Sep 8, 2020 at 9:35 am

  • Copy link

  Thanks for your message, billing says dawnoftheteenage.com – which is why I am so confused? Try @carpetcarpetcarpet

• 

  fstat · Staff · Sep 8, 2020 at 12:18 pm

  • Copy link

  It looks like you have another WordPress.com account that made that purchase. To recover access to it please retrieve the transaction ID from your PayPal account by following these instructions:

  https://wordpress.com/support/billing-history/#retrieving-a-paypal-transaction-id

  Then send it to us using this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction details in this public forum. Use the form I linked above.