Where is my site in WordPress ?

  • Unknown's avatar
    pstomblaine · Member ·

    In wordpress.com, i don’t see my stats in “my site” section. It say : “Vous n’avez pas encore de sites WordPress” in french, so in English, it is “You don’t have a WordPress website”.
    However, I can add articles in my site but Jetpacks has a problem :

    “Details d’erreur: The Jetpack server was unable to communicate with your site [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.me/support/”

    Can you help me please ?
    Thanks.

  • kokkieh · Staff ·

    Hi there. Have you tried contacting Jetpack support via that link?

    I’ll also tag this for staff to follow up so they can check if Jetpack is correctly connected to your account, but if the problem is with the plugin itself you might have to contact Jetpack support directly and/or post in the WordPress.org Jetpack forum: https://wordpress.org/support/plugin/jetpack

  • Unknown's avatar
    pstomblaine · Member ·

    I have contact Jetpack support, and i don’t understand its answer, becaus I’m French.

    “Hi there,

    Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard.

    This will clear out Jetpack’s settings, and it should work properly after a reinstall.

    Please let us know if you have any more questions!”

  • kokkieh · Staff ·

    Okay. Your site is connected to WordPress.com via a plugin called Jetpack. It sounds like something is wrong with that plugin, so you need to log in to your site’s dashboard (NOT WordPress.com but the dashboard you use with your host) and delete that plugin. Then you must install it and connect it again.

    Unfortunately we can’t help you with that in this forum. You’ll have to post in WordPress.org for more help with this.

    You can use the link I gave above, or you can try the French support forum for WordPress.org: http://www.wordpress-fr.net/support/

    Google Translate:
    Bien. Votre site est connecté à WordPress.com via un plugin appelé Jetpack. Il ressemble à quelque chose ne va pas avec ce plugin, si vous avez besoin de vous connecter au tableau de bord de votre site (PAS WordPress.com, mais le tableau de bord que vous utilisez avec votre hôte) et supprimer ce plugin. Ensuite, vous devez l’installer et rebranchez-le.

    Malheureusement nous ne pouvons pas vous aider avec ce que dans ce forum. Vous aurez à les poster dans WordPress.org pour plus d’aide avec cela.

    Vous pouvez utiliser le lien ci-dessus je donnais, ou vous pouvez essayer le forum français de soutien à WordPress.org: http://www.wordpress-fr.net/support/

  • Unknown's avatar
    pstomblaine · Member ·

    Ok thanks ;)

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