Where is my site on wp

• 

  mw1hsc574704154 · Member · Jun 30, 2021 at 2:53 am

  • Copy link
  • Add topic to favorites

  I need to modify my website but I cannot login. I need help immediately

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

• 

  kokkieh · Staff · Jun 30, 2021 at 8:09 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.