Where is my webserver (possibly a dumb question)

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  shariaubrey · Member · Oct 30, 2020 at 9:20 am

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  Hi everyone, excuse the naive questions about to come – but our website is down and I’ve been brought in to help resolve as there is no technical capability in the organisation (and for the record, as you will clearly observe I am not technical either).

  WEBSITE – which is down = WordPress

  ERROR – either 404 or ‘connection interrupted – a network connection was interrupted (see note about ports below). In short site does not load. No cnages at our end made.

  HOSTING is through Digital Ocean – but as an unmanaged service. They’re giving me a lot of detailed technical advice so can’t fault them on being helpful but it’s impossible to understand technical.

  According to them – HTTP/HTTPS ports 80/443 are closed on your Droplet – according to Digital Ocean (I don’t even know what a droplet is despite me asking for a layman’s description).
  – Would these ports being closed result in a site being down
  – How does one open up and is this best practice?
  – Why would this have changed? The only thing I know that’s changed is Digital Ocean doing maintenance (they haven’t said whether on our servers – can’t get that answer) that resulted in an outage that correlates time wise – suspicious?

  One of the key things they’ve suggested is to restart the web servers – however I don’t know where these sit and who can do this? Is this something on WordPress that their support can help with (again Ocean Digital is unmanaged so can’t do it) or do we need a third party? There are no technical skills in the organization – I’m the most tech. which isn’t saying much.

  Thanks in advance – feeling very lost so any advice welcome (and yes I will be recommending moving to a managed solution!!!)

  Shari

  The blog I need help with is: (visible only to logged in users)

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  shariaubrey · Member · Oct 30, 2020 at 9:35 am

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  Oh BTW the site referenced is not the site in question – it just defaulted

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  shariaubrey · Member · Oct 30, 2020 at 11:15 am

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  And one more issue to add to the story – is finally got access to the admin portal link and login – and even this won’t load. Not sure if that shed’s more light or just confuses things, Thanks :)