Where is my website?!

  • Unknown's avatar
    megsnic · Member ·

    Hi,

    I just logged onto the WordPress back end and my website is completely missing! How do I get it back?!

    Self-declared URL: http://www.meghanlanders.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to us with your concern. However, as you are using the open-source version of WordPress on a different hosting provider, our assistance options are somewhat limited.

    Our managed hosting at WordPress.com primarily supports sites that are hosted directly with us. This means we can investigate and address issues more effectively for those sites. Since your site is hosted with a different provider, we don’t have access to the necessary tools and data to troubleshoot or make changes on your behalf. You can learn more about our managed hosting services at https://wordpress.com/hosting/.

    That said, we do offer a solution for situations like yours. You have the option to migrate your site to our WordPress.com hosting using our easy-to-use migration plugin. This migration would allow us to provide direct support for your website. You can find more information about this process here:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    In the meantime, for immediate assistance with your current issue, I recommend seeking help in the community support forums for the open-source version of WordPress. This version is what your current host uses, and the community there is well-equipped to provide guidance and solutions. You can post your query and get support at https://wordpress.org/support/forum/how-to-and-troubleshooting/.

    I hope this information is helpful and that you are able to resolve your website issue soon. If you have any further questions or decide to move forward with migrating your site to WordPress.com, please don’t hesitate to contact us.

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