Where is No Ads

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  sboukadoum · Member · Jun 4, 2014 at 8:08 pm

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  No Ads isn’t on my store page to purchase. I see 10 things to buy, but No Ads isn’t one of them.

  The blog I need help with is: (visible only to logged in users)

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  jackiedana · Member · Jun 4, 2014 at 9:48 pm

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  You don’t see No Ads as an option for a new purchase because we are showing a current subscription for it that has recently expired.

  You can renew No Ads here:
  https://salahboukadoum.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  sboukadoum · Member · Jun 4, 2014 at 10:12 pm

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  Hi @jackiedana, when I follow that link I see a notice that No Ads has expired a few days ago, but there is no option to renew.

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  jackiedana · Member · Jun 4, 2014 at 11:14 pm

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  There should be a large button on the right side. We’re having a few issues with the renewal buttons right now, so if that isn’t appearing, look for a renew link on that page.

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  sboukadoum · Member · Jun 5, 2014 at 5:35 pm

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  There is no button and no link. I’ve taken a screen shot, here: http://wp.me/av0Gr-72

  Thanks for helping with this!

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  thistimethisspace · Member · Jun 5, 2014 at 5:38 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased any upgrades to access the blog’s dashboard at Store and renew the upgrade(s).

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  sboukadoum · Member · Jun 5, 2014 at 6:50 pm

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  Hmm that’s a problem because the blog was originally under a company account, and was then separated into it’s own blog using the Transfer Blog functionality. It sounds like the original purchaser is stuck in a different, now unrelated, account. How is the new administrator (me) ever going to be able to purchase no ads again?

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  jackiedana · Member · Jun 5, 2014 at 10:08 pm

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  It looks like the upgrade is no longer available to renew, but now it is available to purchase again. You should be able to buy it here:

  https://salahboukadoum.wordpress.com/wp-admin/paid-upgrades.php

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  sboukadoum · Member · Jun 6, 2014 at 4:35 pm

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  @jackiedana, thanks for the help so far. I did go to the link you provided and went through the purchase process yesterday. I’m concerned that the purchase is in some kind of limbo. The My Upgrades page does not reflect the purchase, and I haven’t received an e-mail from WordPress confirming the purchase. But the option to purchase NoAds is no longer on the Store page. Is WordPress able to look in my account and see if the purchase is active and is actually preventing ads from showing?

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  jackiedana · Member · Jun 6, 2014 at 5:33 pm

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  It looks like the transaction was completed, so I have added No Ads to your blog for you. Not sure why it wasn’t done automatically, but you’re all set now.