Where is the customer support

  • Unknown's avatar
    dpeeldesign · Member ·

    I have been trying to update my password for the last 30 minutes, for some reason the password was not working and now I’m locked out for 30 minutes.

    Considering there was a recent hacking into the site, I’ve been adding more safeguards to my account.

    I’ve searched and WP has no customer support email or phone line. This is completely unacceptable as I am a paying subscriber.

    I’d like someone to contact me directly, or I’ll be looking for a new place to host my website.

    Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    raincoaster · Member ·

    If your site got hacked, change not only your password but your EMAIL password as well, as that’s the weak point through which hackers tend to gain access.

    Support is right here. There is an email, but the turnaround time on that is measured in weeks: support at wordpress dot com. There is no phone support from staff, although as a consultant I do offer that service: it’s $500 for ten hours of phone support, paid in advance.

    If your site got hacked and the hacker changed the password, you can regain control of the account. https://wordpress.com/wp-login.php?action=lostpassword and remember to check your email spam folder for the response; they often go there.

  • Unknown's avatar
    auxclass · Member ·

    In addition to the two step log in just rolled out – see below for some more help things

    Also note – the lock you out after too many bad guesses is a security feature to help prevent brute force attacks on your log in

    The only “hacked” sites I have seen here have been people getting the password somehow to a site so you do want to be careful how you log in and use a tough password.

    You should also check to make sure that someone has not added a new user to your site. Problems have also happened when there was more than one Admin. and an Admin left on less than graceful terms.

    Dashboard >> Users

    Many times a users email is hacked or the password guessed and the email account is used to get access by requesting a password reset – you need to change your email password and make sure they nobody has been added to your email account.

    You should also run a virus check on you PC to make sure your PC does not have a security issue that has compromised your email or WordPress.COM log-in information (also your bank etc. if you do online banking or retirement accounts)

    There have also been a few Posts on “hacked” sites and it was because someone got the Post by Email address and using the Post by Email to send in new Posts, if you have Post by email disable the Post by Email and regenerate the address. Spammers have scripts the generate email addresses and they sometimes can get a valid address for a Post by Email address.

    If you are really concerned you could as the staff to look at your site: http://en.support.wordpress.com/contact/

    You could also use a secure log-in in case you are on an unsecured link: http://en.support.wordpress.com/https/

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