WHERE IS THE DOMAIN I PURCHASED?!?!

  • Unknown's avatar
    dianajones444 · Member ·

    I bought my domain through WordPress about a month ago, started work on my site, and now when I Iog in it says I have no domain. After many messages sent to ‘support’, I have not received any proper help. I have double checked and the payment was processed on my card and I am logged into the correct account associated with the site. I have no idea what else I should do.

    I am very disappointed with WordPress so far. It is difficult to use and to have no free live chat support is ridiculous.

    PLEASE HELP!

  • Unknown's avatar
    staartmees · Member ·

    What is the URL of your domain?

  • staff-porcupine · Staff ·

    Hi there!

    I’m sorry to hear that you are not able to see your domain under your WordPress.com account.

    Since the payment was processed to your card, would you mind looking for the associated Transaction ID, as explained in our guide, here:
    https://wordpress.com/support/billing-history/#retrieve-a-transaction-id
    Please do not share it here as this is a public forum.

    With that information, you can use our Why Was I Charged? tool, here: https://wpchrg.wordpress.com/ and our team will quickly be able to track the domain for you and get back to you with all the details.

    Thank you for helping us assist you!
    We look forward to hearing from you.

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