where is the support?
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I’ve been trying to contact Priority Support for about a month, but I get no response. Why?
The blog I need help with is: (visible only to logged in users)
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Hi there!
It appears the last time you contacted us from this account was a year ago. Which support channel did you contact us? Did you perhaps email us from an email address that’s not used on this account? (You can check the email address used on your account by clicking here.)
In any case, feel free to let us know how we can help! You can ask your question here or chat with us by following the steps here:
Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the quThanks!
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My subscribers do not receive an email when I publish a new post. Why is that? I haven’t changed anything.
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Hi there!
Sorry to hear that. Does none of your subscribers receive an email when you publish a post? Or is it a particular subscriber or a few? Can you share the email addresses of the subscribers who have reported not receiving new post emails? This will help us investigate what’s going on.
Thanks!
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i think you are a joke, because you can see this for yourself. or do you really believe that i publish thousands of email addresses here?
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Hi there! 👋🏼
i think you are a joke, because you can see this for yourself. or do you really believe that i publish thousands of email addresses here?
We can access certain areas of your site, but for further troubleshooting, we need your cooperation on this.
💡 Can you please contact us via email or Live Chat and provide as many details as possible?
If you need help with any aspect of WordPress.com, this guide will show you how to find support. Access to Support You can avail of different levels of support depending on your plan: PlanPublic ForumsEmailLive Chat*Free✅Personal (Annual)✅✅Personal (Monthly)✅✅Premium (Annual)✅✅✅Premium (Monthly)✅✅Business & Commerce (Annual)✅✅✅Business & Commerce (Monthly)✅✅* Chat is available Monday to -
really, please read my first posting: I’ve been trying to contact Priority Support for about a month, but I get no response. Why?
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Hi @wildbeimwild, we didn’t hear back about this:
It appears the last time you contacted us from this account was a year ago. Which support channel did you contact us? Did you perhaps email us from an email address that’s not used on this account? (You can check the email address used on your account by clicking here.)
Are you using https://wordpress.com/help/ to contact support directly?
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this is the same nonsense. the last time was the day before yesterday. and i don’t need an email address when chatting.
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why don’t you solve the problem instead of asking stupid questions that you can answer yourself.
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@wildbeimwild, our best guess is that you contacted us through another account or email address that is not connected to this account, because as we said, the last contact before this was a year ago. Without more details, we can’t find those interactions to check on them for you.
But I’m glad you followed the advice to get in touch with support directly. Please be mindful of our community standards going forward. Thanks.
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