where's my domain

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  rachgirlboss · Member · Jul 26, 2017 at 3:15 pm

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  I can’t find where my domain is registered and thought it was registered with wordpress?

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  kmk3s · Member · Jul 26, 2017 at 3:26 pm

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  Hi there Rachgirlboss,

  Could you please post your domain that you need help with?

  With thanks,
  K

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  staff-zinnia · Staff · Jul 27, 2017 at 12:02 pm

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  Good morning –

  I’ll be happy to take a look at the details surrounding your domain. Please share it here.

  Thank you for asking for the necessary information and tagging this thread, kmk3s :)

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  rachgirlboss · Member · Jul 28, 2017 at 8:05 am

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  Hi,

  My domain is http://www.ohwhatsthis.com which is now with WIX but I originally bought it with wordpress.

  Many thanks
  Rachael

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  staff-zinnia · Staff · Jul 31, 2017 at 1:11 pm

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  Hi Rachel –

  Good morning. This domain is registered through us and pointed to WIX.

  Sign in to the account that originally registered the domain, go to wordpress.com/me/purchases/ to view the details.

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  rachgirlboss · Member · Jul 31, 2017 at 2:19 pm

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  Hi,

  When I sign in and go to purchases there is nothing there? It just says no purchases have been made. So I can’t see any info regarding my domain? Maybe I’m signed in to the wrong account.

  Many thanks
  Rachael

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  staff-zinnia · Staff · Jul 31, 2017 at 4:23 pm

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  Hi Rachael –

  That’s correct. rachgirlboss does not own the domain you’re looking to access.

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  rachgirlboss · Member · Jul 31, 2017 at 4:27 pm

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  Hi, I can’t remember ever signing up with a different account though so I’m a bit concerned now? I’ve tried another email address of mine and is hasn’t worked. Please help! Thanks

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  staff-zinnia · Staff · Jul 31, 2017 at 4:40 pm

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  If you payed for the original registration of ohwhatsthis.com you can use that receipt ID or transaction ID to recover your account through the Account Recovery form: https://wordpress.com/wp-login.php?action=recovery

  Important – do not share those details here in the public forum. They are unique to your account and should be kept private.

  I’ve also sent a note to the email address that you’ll need to use for accessing this domain.

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  rachgirlboss · Member · Jul 31, 2017 at 5:05 pm

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  Hi

  I’ve just tried this and it says: Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?

  Is it saying this because of WIX?I have put in a transaction ID and everything! I need to update the payment details this domain is registered.

  Please help

  Thanks

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  staff-zinnia · Staff · Aug 1, 2017 at 11:29 am

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  Did you receive the email that I sent yesterday? Please reply to that note directly.

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  rachgirlboss · Member · Aug 1, 2017 at 11:31 am

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  No I haven’t received an email please can you send to (email visible only to moderators and staff)

  Many thanks

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  staff-zinnia · Staff · Aug 1, 2017 at 11:35 am

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  We can only email the address listed on the account at wordpress.com/me/account/ This is a security practice as we need to verify that you have access to it.

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  rachgirlboss · Member · Aug 1, 2017 at 11:36 am

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  Ok well please re send and I’ll see if I get it. I have 3 email accounts I could of used. Thanks

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  staff-zinnia · Staff · Aug 1, 2017 at 11:36 am

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  I’ll send another note to the email address listed on this account though and you can reply to me there with the transaction id details and I can see about verifying access manually since the form did not work.

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  staff-zinnia · Staff · Aug 1, 2017 at 11:42 am

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  I have resent the note from yesterday as well to the domain owner’s account. Don’t forget to check the spam filter if you don’t find them in your inbox.