Where’s my domain?!!?!?
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My domain is gone, as I cancelled my recent upgrade.
But I DID buy my domain form the first place- seems like there has been a mistake from the admin.The blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve tagged staff to help you with this issue: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
Hope this is fixed soon!
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Hi –
jinjooyoo.com was mapped to WordPress.com. You need to update the name servers to point it to the new service. You’ll do that with your registrar.
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And what do you mean by mu registrar? If I try to map it, (when I enter jinjooyoo.con) and press the “add” button, it says this domain recently EXPIRED.
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Hi jinjooyoo,
I’ve looked into this further and jinjooyoo.com was registered through WordPress.com — sorry about that. As you mentioned, this domain was cancelled when you requested a refund on Live Chat. I’ve contacted our domain registrar and made a request for jinjooyoo.con to be restored. We usually receive a reply in 1-2 business days but I’ll be in touch as soon as I have an update.
The original payment for the Personal plan is outside of the refund window so that will cover the cost of the domain and I can also restore the Personal plan too.
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Hello jinjooyoo,
Our registrar was able to restore your domain registration and I have added it back to your account. I have also restored the Personal Plan to your website. You can review your upgrades at https://wordpress.com/me/purchases.
Thanks!
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