Where’s my domain?!!?!?

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  jinjooyoo · Member · Jun 29, 2018 at 9:26 pm

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  My domain is gone, as I cancelled my recent upgrade.
  But I DID buy my domain form the first place- seems like there has been a mistake from the admin.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jun 29, 2018 at 9:46 pm

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  Hi there,

  I’ve tagged staff to help you with this issue: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this is fixed soon!

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  staff-zinnia · Staff · Jun 29, 2018 at 9:51 pm

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  Hi –

  jinjooyoo.com was mapped to WordPress.com. You need to update the name servers to point it to the new service. You’ll do that with your registrar.

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  jinjooyoo · Member · Jun 29, 2018 at 10:35 pm

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  And what do you mean by mu registrar? If I try to map it, (when I enter jinjooyoo.con) and press the “add” button, it says this domain recently EXPIRED.

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  gemmacevans · Member · Jun 30, 2018 at 1:22 pm

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  Hi jinjooyoo,

  I’ve looked into this further and jinjooyoo.com was registered through WordPress.com — sorry about that. As you mentioned, this domain was cancelled when you requested a refund on Live Chat. I’ve contacted our domain registrar and made a request for jinjooyoo.con to be restored. We usually receive a reply in 1-2 business days but I’ll be in touch as soon as I have an update.

  The original payment for the Personal plan is outside of the refund window so that will cover the cost of the domain and I can also restore the Personal plan too.

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  chilcote · Member · Jun 30, 2018 at 3:00 pm

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  Hello jinjooyoo,

  Our registrar was able to restore your domain registration and I have added it back to your account. I have also restored the Personal Plan to your website. You can review your upgrades at https://wordpress.com/me/purchases.

  Thanks!