Where's my refund?

  • Unknown's avatar
    shooddesign · Member ·

    I purchased a premium theme, Photographer, and the ability to customize its design on August 10, 2013. There were problems with the theme construction and I requested a refund (theme: $69 / custom design: $30) on August 31. I received only the $30 refund.

    What is the status of the $69 refund?

    Thank you,
    Susan Hood

    The blog I need help with is: (visible only to logged in users)

  • eurello · Staff ·

    Hi there – I see two different refunds on your account – one for $99.00 (which is the combined cost of your $30.00 No Ads upgrade and your $69.00 premium theme) and one for $30.00 (which is the cost of your Custom Design upgrade). It typically takes around a week for refunds to show up on your statement.

    I’m sorry it didn’t work out!

  • Unknown's avatar
    shooddesign · Member ·

    Hi,

    Thank you for the speedy response. I’m glad to hear the refund has been processed. Thanks for that. I’ll get back in touch if I don’t receive the refund in a week or so.

    The two problems I had with the theme were significant and, had those not been an issue, I would be staying with WP. Maybe more attention should go toward making sure the themes work right. I ended up paying my tech guy to go into the coding, contact the designer and get back on how I could work around the theme’s deficiencies; not costs I’d anticipated when I signed up with WordPress.

  • Unknown's avatar
    shooddesign · Member ·

    Hi Eurello,

    In the last two weeks, since we last communicated, there has been no refund processed through Paypal. Can you please check the status and, if necessary, contact a supervisor to approve the $99 refund without a delay?

    Thank you very much,
    Susan Hood

  • eurello · Staff ·

    Hi Susan – I’m sending you an email with the confirmation numbers for your refund. :)

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