Where’s my Refund

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  desjaneethreat · Member · Oct 5, 2018 at 5:17 am

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  I requested my $98.00 refund on September 17th and I still have not received it. It has been longer than 10 business days.

  The blog I need help with is: (visible only to logged in users)

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  kruttikaphalke · Member · Oct 5, 2018 at 5:20 am

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  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  staff-zinnia · Staff · Oct 5, 2018 at 2:48 pm

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  Good morning –

  I can see that we refunded the plan for $73.00 on 2018-09-17 . It can take ten days for money to reach you.

  At this point, I’d suggest contacting your financial party and inquire about the money. Ask them…

  1. when it will be processed in to your account.
  2. how it will look on the account statement.

  On occasion they’ll hold on to it for 1-2 statement cycles. Remember that the money can only go back the same way that it came to us. Be sure you’re checking the right account.