¿Which account is paying my domain?

  • Unknown's avatar
    farreradf · Member ·

    Hello, I want to know which account is paying for the https://novus.itesm.mx/ domain.
    Currently, the payment method is set to ‘auto-renew’ to a credit card owned by my boss. But we keep wondering which account in my organization has that payment method active?

    Could you help me?

    WP.com: Yes
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Your account isn’t a user on the WordPress.com site connected to that domain, so we cannot provide you with any details about any accounts that are users on that site, including the one that owns the domain connection upgrade.

    To get this information, the card holder will have to follow our account recovery process as outlined at https://wordpress.com/en/support/account-recovery/. They can use a transaction ID for a recent charge on their credit card statement to verify ownership of the account, and once they’ve verified ownership, our account recovery team can help them regain access to the account.

  • Unknown's avatar
    farreradf · Member ·

    Hello, I already tried the account recovery method, and it’s not working.

    Please contact me, I need help.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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