Which upgrades will let me send questions to WordPress.com support staff?

• 

  seschoen · Member · Oct 26, 2012 at 12:53 am

  • Copy link
  • Add topic to favorites

  My problem probably needs someone with direct access to the database to fix. I’m happy to pay for someone with access to look at it and either fix it or point me in the right direction.

  However, I don’t want to pay for a random upgrade only to learn it it doesn’t give me the support I need.

  Summary:

  The user list for http://www.guelphneedlecraft.wordpress.com says
  ” All (3) | Administrator (1) | Editor (1) Search Users: Change role to… 3 items “

  However, it only lists 2 users.

  It’s missing the user guelphneedlecraftwp .

  More details here:
  https://en.forums.wordpress.com/topic/new-user-not-added-to-user-list-blog-listed-on-her-dashboard-but-link-is-broken?replies=1#return

  Thanks in advance,
  SE Schoen
  Blog url: http://guelphneedlecraft.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Oct 26, 2012 at 6:36 pm

  • Copy link

  Well, to answer your main question, any upgrade allow you to contact us via email.

  As for the other question, I’ll reply to your first thread.

• 

  seschoen · Member · Oct 26, 2012 at 6:51 pm

  • Copy link

  Many thanks. It wasn’t clear from the documentation, and I’d be spending other people’s money.

• 

  staff-blorbo · Staff · Oct 26, 2012 at 6:52 pm

  • Copy link

  You’re welcome!