While I’m Here…
-
Why did you change the Creator Plan (Business) space from 200 GB to 50 GB but still charge the same amount yearly?
The blog I need help with is: (visible only to logged in users)
-
For three days I have had no site, for three days I have been told the issue is being worked on…what the hell is going on?
-
WP.com: Yes
Jetpack: Supposed to be
Correct account: YesThe blog I need help with is: cinewars.news
-
-
Don’t even bother. I’ll believe it when I see it, meaning, actually help you. In all my years I’ve never paid so much to get so little. By far my worst customer service experience is with WordPress.
-
I think that by ignoring me they’re hoping I’ll go away and they’re probably right!
Just trying to figure out what to do now…pity, 2 years and 1000s of posts etc. down the drain. I WAS told my files would remain intact but only up to last May 23 remained and even upgrading BACK to the Creator Plan has not allowed me to fix the issue.
Jetpack is not working and Hosting Configuration will not activate.
Like I typed before…
*sigh*
-
I’m sorry to hear you lost all of that content. That’s really terrible. I’d keep emailing them and see where it goes. Try going on Facebook or YouTube to reach out. They are owned by Automattic so perhaps reaching out to them might help too.
-
Nah, they’re business first and foremost, profit comes before customers so the more they ignore them the easier it is for them, losing a few customers is nothing to them.
-
@cinewars1138 We’re currently waiting for our systems team to look into the issue with your storage and videos. Since this requires their investigation, there might be a delay while they conduct their assessment. Rest assured, once we have any updates, you’ll be promptly notified via your email support request.
We genuinely appreciate your patience during this time, especially as we’re handling an unusually high volume of support requests. If you have any other concerns or questions in the meantime, feel free to let us know. We’re here to help!
-
And how long are backups of sites kept, I was under the impression that backups were only available for 7 days?
I have no site and have not had the site since Wednesday.
-
-
-
I meant Day 6 but anyway…Site back and fully restored to last Tuesday (12th) better than nothing!
:)
-
But, back to my original question:
Why did you change the Creator Plan (Business) space from 200 GB to 50 GB but still charge the same amount yearly?
I don’t think I NEED 200 GB personally but it just seems weird to not drop the price, even ever so slightly!
-
- The topic ‘While I’m Here…’ is closed to new replies.
WordPress.com Forums 