White page in the wordpress.com stats' page

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  bouellet · Member · Feb 23, 2011 at 6:39 pm

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  Hello all!

  I can’t see the statistics details when I click on Site Stats in the dashboard menu, I receive a white page! But I can see everything in my dashboard in my account on wordpress.com. I tried to uninstall and install again, didn’t work. I tried to go back from 1.8.1 to 1.7.3, but it didn’t work either. So now I’m back to 1.8.1 with WordPress 3.0.5.

  I tried the empty cache trick, I tried all the browsers. So, I basically check for the same White page on WordPress.

  So now, I need your help!

  You can check an image here: http://bernardouellet.com/wp-content/uploads/2011/02/whitepage_stats.JPG

  The blog I need help with is: (visible only to logged in users)

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  supportbot · Member · Feb 23, 2011 at 6:39 pm

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  The blog you specified at bernardouellet.com does not appear to be hosted at WordPress.com.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  bouellet · Member · Feb 24, 2011 at 5:28 pm

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  I’m not hosted on wordpress.com, but the plugin is from wordpress.com, so… Anyone?

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  timethief · Member · Feb 24, 2011 at 5:34 pm

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  I have flagged this thread for Staff attention. However, I’m aware that when this “white page” happens it’s usually a Flashy issue.

  • You can use this link to see if your flash is up to date.
  • If it’s not up to date then this is where to download and install the latest version of flash.
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  bouellet · Member · Feb 24, 2011 at 6:15 pm

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  Thanks for the reply, but I checked my Flash version and it’s up to date.

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  timethief · Member · Feb 24, 2011 at 6:23 pm

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  Please post which browser and version of it you are using as Staff are going to ask you for that information. They will also ask you to do as follows:

  • You could have a browser issue so try changing your browser settings, refreshing the page, or clearing the browser cache and cookies – instructions for specific browsers.
  • Note that when you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.
  • You could try upgrading your browser.
  • You could try using another browser.
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  bouellet · Member · Feb 25, 2011 at 2:07 pm

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  I am now with WordPress 3.1 and the Stats plugin’s version is 1.8.1.

  I tried on FireFox 3.6.13, Flash version 10,0,32,18

  I tried on Internet Explorer 7 (7.0.5730.13CO). Flash version 10,1,102,64

  And I tried on Chrome, but I’m not at home, so I can’t tell you which version I’m using.

  Refresh, clearing cache and cookies. All have been done. The result is the same: White page in the stats page.

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  bouellet · Member · Mar 2, 2011 at 6:36 pm

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  Just an update… I just tried with version 3.6.14 of Firefox and Flash version 10,2,152,32. I still get a white page!

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  timethief · Member · Mar 2, 2011 at 6:41 pm

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  The blog linked to your username is not a free blog from and being free hosted by wordpress.COM. That means you are posting to the wrong support forum for your software. The correct one is here > http://wordpress.ORG/support/

  For clarity read > http://support.wordpress.com/com-vs-org/

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  timethief · Member · Mar 2, 2011 at 6:43 pm

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  DRAT! I’m so sorry for posting what I did above. You need Staff help with the wordpress stats plugin. Please use this link to contavt Staff > http://en.support.wordpress.com/contact/