White Screen

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  bkassjenarus123 · Member · Jun 19, 2023 at 2:28 pm

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  Hello,
  I am looking into why the site mention above is displaying the white screen error when visiting. I have updated an SSL certificate recently but this issue was ongoing before that. I have tried disabling plugins and other small remedies with no success.
  The site was built by a separate company a few months back and I am new to WordPress structure.
  I cannot access wp-login and receives HTTP ERROR 500 on all other attempts to access subdomains.

  Self-declared URL: azstoneproz.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 19, 2023 at 11:04 pm

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  Hi there,

  azstoneproz.com is not hosted here at WordPress.com, but rather with Go Daddy. I would recommend contacting Go Daddy, as they would be able to assist you in regaining access to the back end of your site:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  You need to seek help at the dot org forums as well, as they are better positioned to assist you with this error:

  https://wordpress.org/support/forums/

  Here is information on addressing the HTTP 500 error you are receiving:

  https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

  Hope this helps. Let us know if you have any questions.

  Thanks!